Duelpoint Terms of Use
Version 2026-11-11.2. In force from 11 November 2026.
1. Who we are and what this covers
These terms are an agreement between Duelpoint LLC, a Florida limited liability company in the United States ("Duelpoint", "we"), and the business that creates an account ("you"). They cover the Duelpoint website, dashboard, API and every test and report we deliver. The acceptable-use policy and the privacy policy form part of these terms.
2. What Duelpoint does
Duelpoint tests your AI agent by having simulated customers, suppliers and fraudsters talk to it, and reports where it breaks your own business rules. Nothing real is refunded, shipped or paid during a test.
What you can buy:
| Test | What it is | Who reads it before you do |
|---|---|---|
| Agent Check | A first reading of one or more areas. It can stop early once the result is clear | Nobody: it is automated and delivered when the test ends |
| Re-test | The same Agent Check played again after your fixes, compared with the first | Nobody: automated |
| Assessment | A full test of two or more areas, with one re-test included | A person at Duelpoint reads the report and signs it before it is released to you |
| Expert Assessment | An Assessment with scenarios written for your business, a debrief call and one re-test included | A person at Duelpoint with experience in the area reads every finding and signs the report |
| Continuous testing | Your delivered Assessment played again each month, and against new tricks as we add them | A person at Duelpoint signs each monthly report |
The scope, the price and what is included are shown before you pay.
3. Your account
- You must be a business, and the person who accepts these terms must be allowed to bind it.
- You keep your login details and API keys safe and are responsible for what happens in your account.
- You test only agents you own or are authorised in writing to test, and only test or staging agents: never one connected to live payments, refunds, emails or customer records. You confirm this for each agent before any test.
- You do not put real customers' personal data into your test setup.
- Duelpoint is not available in countries under US sanctions or that we do not serve. We may check your business against sanctions lists before a purchase.
4. Payment, renewals and refunds
- Everything is prepaid. Nothing is free. The price is the one shown at purchase, in US dollars.
- Card payments are taken by our payment provider. We never see or store your card number.
- Every order has an order number, which is also its invoice number.
- Agent Check credit. Within 30 days of your first delivered Agent Check report, up to $250 of what you paid for it comes off one Assessment.
- Continuous testing renews every month. When you buy it you agree that we save your card with our payment provider and charge the monthly price shown, each month, until you cancel. You can cancel at any time in your dashboard. A month that has started runs to its end and is not refunded.
- If a test cannot finish. If a test ends without a report, whether the cause is on our side or your agent stopped answering, the test is returned to your order so you can start it again. After three such returns on one order we contact you instead of returning it automatically.
- If a card payment is disputed or taken back, testing and buying on your account pause until it is resolved.
5. Delivery
We aim to deliver an Agent Check the same day, an Assessment in 1 to 3 days, and an Expert Assessment in 1 to 2 weeks, counted from the end of the test. These are targets, not promises.
6. No guarantee, and not a certification
Reports are provided as they are. A test shows how your agent behaved in the conversations we ran. It does not guarantee that your agent is safe, that every flaw was found, or that your agent will behave the same way with real customers.
- Every score comes with its likely range. A small test gives a wide range.
- Some findings rest on our reading of your agent's words by AI. They are labelled in the report.
- Findings from our AI judge are shown apart from the score and labelled beta.
- Our test customers are deliberately difficult, so money figures show where money can leak. They are not a forecast of real losses.
- What a signature means. When a person at Duelpoint signs a report, they confirm that they read it and that its findings fairly reflect the test conversations. A signature does not certify your agent, and does not promise that it is safe or that every flaw was found.
- A report is not a certificate. You may not present it as a Duelpoint certification.
- We do not take challenges to findings; you decide what to do with a report. If you believe a report contains a factual error, write to admin@duelpointai.com.
7. Your data and how we use it
- We use the data from your tests to improve Duelpoint's testing for every customer. We never sell it. This is part of these terms.
- We share it only with the companies that process data for us, listed on our subprocessor page, and with the people at Duelpoint who review and sign reports.
- While we hold your data we may use it for that purpose. Before it is anonymized, only Duelpoint's own people and systems use it, under a duty of confidentiality, and it is never shown to another customer. What we keep after the deletion dates below is anonymized: it no longer identifies you, your business, your people or your products, and a person checks it before it is used.
- How long we keep each kind of data, and your choices, are in the privacy policy. In short: test conversations 30 days after the report; reports 90 days (Agent Check and Re-test) or 1 year (Assessment, Expert Assessment and Continuous testing); order records 7 years; your account until 30 days after you close it.
- Your agent's key is deleted when each test ends. For Continuous testing, with your agreement at purchase, it is kept sealed until your last month ends or you ask us to delete it.
- Download your report and evidence pack before they are deleted. We email you before we delete a report.
8. Our intellectual property
Our characters, scenarios, methods and the private tactics library stay ours. You may use your reports inside your business. You do not try to extract our characters' hidden instructions or tactics, and you do not use Duelpoint to build tools for fraud or manipulation (see the acceptable-use policy).
9. Confidentiality and your name
- We keep your test setup, your agent's replies and your reports confidential, and use them only as these terms and the privacy policy describe.
- You keep confidential what you learn of our characters, scenarios and methods that is not public.
- We do not name you as a customer, or show your logo, without your written permission.
10. Limits on our liability
- Disclaimer. Apart from what these terms expressly promise, Duelpoint and its reports are provided "as is" and "as available", without any other warranty, express or implied, including any warranty of merchantability, fitness for a particular purpose, accuracy or non-infringement.
- No indirect losses. Neither of us is liable to the other for lost profits, lost revenue, lost data, loss of goodwill, or any indirect, incidental, special, consequential or punitive damages, even if told they were possible.
- Cap. Our total liability for all claims arising from these terms or from Duelpoint is limited to the amount you paid us in the 12 months before the event that gave rise to the claim.
- These limits do not apply to fraud, or to anything the law does not allow to be limited.
11. Your responsibility to us
You will defend and compensate Duelpoint against claims by others, and the costs that follow, that arise from an agent you were not allowed to test, from real personal data you put into a test setup, or from your breaking the acceptable-use policy.
12. Suspension and closing
- We may suspend an account that breaks these terms or the acceptable-use policy, and we tell the owners why.
- You may close your account at any time from "Your data". It is deleted 30 days later.
- If we close an account for breaking these terms or the acceptable-use policy, tests already run are not refunded; prepaid tests not yet started are refunded, unless the account was closed for fraud, for a sanctions breach, or for trying to reach other customers' data.
13. Changes
We may change these terms and will tell you by email before a change takes effect. If you keep using Duelpoint after it takes effect, the new terms apply; if you do not agree, you may close your account.
14. Law and courts
These terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws rules. Any dispute that we cannot settle by talking first goes to the state or federal courts located in Florida, and both of us accept their jurisdiction.
15. General
- Neither of us is responsible for a delay or failure caused by events beyond reasonable control, such as an outage at a provider we depend on.
- These terms, with the acceptable-use policy, the privacy policy and what you were shown when you paid, are the whole agreement between us about Duelpoint.
- If one part of these terms cannot be enforced, the rest still applies. Not enforcing a part at once does not give up the right to enforce it later.
- Each of us follows the anti-bribery and export-control laws that apply to it.
- These terms are written in English, and the English text governs.
- You may not transfer this agreement without our written consent. We may transfer it to a business that takes over Duelpoint.
16. Contact
Duelpoint LLC, Florida, United States. admin@duelpointai.com is our only email address.