Getting started
Duelpoint tests whether your agent deals well: whether it protects your money, follows your own rules and resists manipulation when the other side wants something different. Simulated tough customers, hagglers, suppliers and fraudsters talk to your agent; a neutral referee records what actually happened (a refund given, a price agreed, an invoice paid), not what your agent said.
Choose your test
| Test | What you get | Delivery |
|---|---|---|
| Agent Check | An automated first reading, 1 to 4 areas, from $250; a re-test after your fixes for $70; its $250 comes off an Assessment bought within 30 days of the report | Same day |
| Assessment | Your full rules, products and test data; about 750 conversations per area; reviewed and signed by an analyst; one re-test after your fixes; from $2,750 | 1 to 3 days |
| Continuous testing | Your Assessment re-run every month and compared with the month before; from $750 a month, cancel anytime | Monthly |
The four areas we test: refunds and returns, sales pricing and discounts, storefront fraud, and purchasing and invoices. We test chat and API agents only.
Everything is prepaid. You see the full price, worked out from our price list, before you pay.
Before you can buy
- Agent Check: confirm your email address (we send a link).
- Assessment and Continuous testing: also add your business details on the Business page; a person at Duelpoint checks them by hand before you can buy.
What happens after you pay
- Add your test setup on the engagement page: your rules, a few products and test orders that exist in your test system (how).
- Connect your agent and confirm it is a test agent (how).
- Run the readiness check. We ask your agent about each test order and invoice. If it cannot find one, we tell you which, and nothing is used up.
- Start the test. The page shows progress; you can close it.
- Read your report. An Agent Check report is ready when the run ends. An Assessment report is released once an analyst has reviewed and signed it.
- Fix and re-test. An Assessment includes one re-test that replays exactly the same plan, so the before-and-after comparison is fair. For an Agent Check, add the re-test when you buy it, or buy one later for $70 from its page.
For your security, we delete your agent's key as soon as each test ends. Enter it again before the next test (and consider rotating it on your side).