Your data
| What | How long we keep it |
|---|---|
| Test conversations | 30 days after your report (you get every one in your evidence pack) |
| Your agent's key | Until each test ends (Continuous testing: until your last month ends, as you agreed) |
| Agent Check report and test setup | 90 days after delivery (we remind you 14 days before) |
| Assessment and Continuous testing reports and test setup | 1 year after delivery (we remind you 30 days before) |
| Your account | While it is open; deleted 30 days after you close it |
| Order records | 7 years, for tax law |
- Delete a report now: an owner can delete any report and its conversations at once from the engagement page. This cannot be undone.
- A copy of your data: the Your data page gives you everything we hold about your account.
- Closing your account: also on the Your data page.
- The activity log (owners and admins) shows every change in your account, and every download of a report or evidence pack: who, when and which.
- Your data is walled off: another customer can never see it, and we never use one customer's conversations for another except anonymized, as our terms describe.